9/3/2009
Raising the Bar on Customer Service--Now
This white paper outlines what one client did to dramatically improve service.
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Raising the Bar on Customer Service--Now
This white paper outlines what one client did to dramatically improve service.
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12/2/2008
Lessons from the Frontline: B-to-B Customer Service
This paper provides ideas for improving your company's customer service. It is based on transaction interviews with more than 70,000 customers.
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Lessons from the Frontline: B-to-B Customer Service
This paper provides ideas for improving your company's customer service. It is based on transaction interviews with more than 70,000 customers.
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8/18/2008
Are You Ready to Add a New Product or Service? Some Questions to Ask
Over the past few years, many businesses have focused much effort on reengineering, cost reduction, downsizing and rightsizing. These efforts have produced profitable results in many cases. Given the business outlook facing many companies, such efforts were needed.
Read More
Are You Ready to Add a New Product or Service? Some Questions to Ask
Over the past few years, many businesses have focused much effort on reengineering, cost reduction, downsizing and rightsizing. These efforts have produced profitable results in many cases. Given the business outlook facing many companies, such efforts were needed.
Read More