For companies in the transportation services and logistics industries, having customer feedback is critical to managing large service delivery networks. This is where The Daniel Group can be of great value. Our
ServicePerformance® program provides timely, focused, and accurate feedback that can help you better manage your operations.
ServicePerformance® allows you to:
- Identify ways to enhance value for your customers and determine lifetime customer value
- Have ongoing, real-time accountability for service delivery
- Uncover service execution issues so they can be corrected
- Provide your company with a marketing advantage. Customers like to know that their supplier is listening and taking action.
Our trained interview team can accommodate your language needs with language capabilities in Spanish and French in addition to English. The LinkConnect online system provides interview results immediately. Any issues that arise during the interview are flagged and can be managed using the LinkConnect online system.
Contact us for more information about ServicePerformance® and how it can help you measure, manage, and improve customer service for the transportation industry.
