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Companies that provide their customers with superior service have a strategic advantage that is tough for competitors to overcome. Having excellent service quality is a strategy that will take the average customer from satisfied to loyal.
For companies in the transportation services and logistics industries, having customer feedback is critical to managing complicated service delivery networks. This is where The Daniel Group's ServiceConnect can help.
ServiceConnect allows you to:
Our trained interview team can accommodate your language needs with a variety of language capabilities.
Contact us for more information about The Daniel Group and how we can measure, manage, and improve customer service for the transportation industry.