To create a positively memorable service experience for your customers requires two key things. Good processes must be in place and you must have employees with the desire to deliver exceptional service.
TrainConnect services are a proven way to improve the customer management skills of your personnel.
Our training enables your employees to:
- Define the ideal service experience you want customers to have
- Understand and more effectively address issues raised by your customers
- Become more effective problem solvers
- Communicate with customers with greater confidence
TrainConnect programs are available for managers and supervisors as well as frontline employees. Our programs are designed to be integrated with our ServiceConnect transactional survey process or can be tailored to your specific needs.
for curriculum, pricing, and registration information.