MHEDA
The Challenge:
Keeping members active and involved in a trade organization is critical to its growth and success. MHEDA, the premier trade association for material handling equipment dealers, faced this challenge. Read how The Daniel Group's research capabilities helped them to solve the problem.
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Warren Cat
The Challenge:
If you run a sizable company operating in multiple locations, the problem at Warren Caterpillar probably sounds very familiar. Executives at the Caterpillar dealer for West Texas and Oklahoma did not really know if their customers were satisfied. They had no sense of how many sales they might be missing or losing at any of their 16 stores because of problems with customer service or products. The only way they had of judging their performance was the occasional compliment or complaint from a customer.
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Bonded Logistics
The Challenge:
Bonded Logistics is a well-regarded logistics company based in Charlotte, NC. Their customers are large distributors and manufacturers located throughout the US. The management team's challenge was to expand the business and broaden their service offerings.
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