The Daniel Group provides a range of strategy, research and service improvement products that can help your company find new customers and better connect with existing ones. We bring expertise working with value-added distribution (e.g., material handling companes) and specialized manufacturing companies. We can help in several ways:
- Our Envisioned Strategic Planning process will help your team to get focused on the customers and markets that are critical to your company's success.
- Our Market Research Service provides a proven way to understand how you can improve the value you deliver for existing customers, determine lifetime customer value or perhaps uncover new market and customer opportunities.
- Our ServicePerformance® program provides a way to measure, manage and improve customer service. The information is real-time. With our proprietary LinkConnect online system, your managers have immediate access to customer interviews as soon as they are finished.
Contact us for more information about any of our services and how they can help your company improve customer retention.
