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ServicePerformance®

Do you know what your customers really think of all your products and services? Are you missing more sales to existing customers because they are unhappy with the service they are receiving – and you don't know?

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You need real-time, transaction-focused feedback that tells you and your employees what your customers think. ServicePerformance® provides this timely, focused, and accurate feedback straight to your employees.

Our trained interviewers contact randomly chosen customers for short interviews. They ask your customers to evaluate their most recent service experience or the product most recently purchased.  You’ll receive quantitative information as well as qualitative feedback. If our trained interviewers uncover any unresolved problems, you will be notified immediately.

Our interview team also prospects for new sales opportunities as part of the interview. With our LinkConnect online software system, your managers receive immediate feedback that they can put to use. ServicePerformance® allows you to:
  • Identify ways to enhance value for your customers
  • Have ongoing, real-time accountability for service delivery
  • Uncover service execution issues so they can be corrected
  • Provide your company with a marketing advantage. Customers like to know that their supplier is listening and taking action.
ServicePerformance® is a proven way to improve customer retention and loyalty.  More than 50% of the Caterpillar dealers in North America are using ServicePerformance® to measure, manage and improve their B2B customer service. To find out how this program can create more loyal customers for your business.

Contact us today and request a brochure on ServicePerformance or arrange an online demonstration.  Find out how this exciting program can help you measure, manage and improve customer service.  
 ServicePerformance® is a registered trademark of The Daniel Group, Ltd.