Communication is valuable - especially coming from your customers. Opportunities to increase overall customer value arise when customers communicate their opinions. ServiceConnect allows your company measure and gain accurate insight into the quality of your service delivery.
ServiceConnect is a transactional survey process based on phone interviews.
LinkConnect, our innovative online support system provides real-time feedback from your customers on an easy-to-use platform. LinkConnect has the capability to segment the information at any level from company, division, or location making it easier to pinpoint areas that need improvement.
ServiceConnect allows you to:
The Daniel Group provides proven ways to improve customer retention and loyalty. More than 75% of the Caterpillar dealers in North America are using our systems to measure, manage and improve their customer service.
- Identify ways to improve customer service and enhance value for your customers
- Have ongoing, real-time accountability for customer service quality
- Uncover customer service execution issues so they can be corrected
- Provide your company with a marketing advantage. Customers like to know that their supplier is listening and taking action.
Contact us today if you have any questions and find out how this proven program can help you measure, manage and improve customer service.