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The Daniel Group Hires Doug Fowler As Chief Operating Officer - 6/13/2014

Charlotte, NC – The Daniel Group, a national expert on improving customer service in business-to-business companies, has hired Doug Fowler as Chief Operating Officer. He will manage and guide expansion at the fast-growing firm.

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Lynn is featured on Customer Experience Magazine! - 4/2/2014

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The Daniel Group will be attending the Holt Brothers Foundation Play-off Party - 12/10/2013

The Daniel Group will be attending the Holt Brothers Foundation Play-off Party January 19th, 2014 at Carter Finley Stadium in Raleigh, NC.

We encourage everyone to visit their website here or attend the Play-Off Party on January 19th at Carter Finley Stadium in Raleigh, NC which of course will benefit The Holt Brothers Foundation - and children who have a parent with cancer.

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Lynn Daniel's "6 Things to Know About B2B Customer Service" featured on Yahoo Small Business - 4/8/2013

You know your B2B company has to provide great customer service if you want clients to return. But the standard assumptions about customer service for a B2C company don’t always succeed in the B2B environment. Here are 6 realities of B2B customer service you must understand and act upon to beat your competition.

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Lynn Daniel Talks About How he Got Over the Marketing Hurdle - 3/12/2013

You may have to convince the market that your customer service consulting could obtain measurable client feedback after a service or sale and would improve their customer service, as did Lynn Daniel, president of The Daniel Group Ltd. in Charlotte, N.C. 

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The Daniel Group Joins Charlotte Hounds as Team Sponsor - 1/31/2013

The Daniel Group is proud to announce today that we have signed on as a new team sponsor of The Charlotte Hounds.

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The Daniel Group Holding Client Conference February 17 - 19, 2013. - 11/19/2012

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Inc. Magazine Names The Daniel Group to Inc. 5000 List of Fastest-Growing Companies - 9/6/2012

The Daniel Group, which helps B2B companies measure, manage, and improve their customer service, has been named to the Inc. 5000.

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Daniel Group Makes Fast 50 for Second Year - 12/27/2011

The Daniel Group makes the list Charlotte's 50 fastest growing privately held companies.

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Daniel Group Selected NC State Project Sponsor - 11/4/2011


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Wiese to Implement ServiceConnect - 10/21/2011


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Lynn Daniel Appears on Charlotte Talks - 9/26/2011

Lynn Daniel Appeared on Charlotte Talks, a radio talk show produced by WFAE, the NPR station for the Charlotte region.  The topic was "What Happened To Customer Service?"

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Lynn Daniel Speaks at Caterpillar Managers' Conference - 9/16/2011

Lynn Daniel spoke to Caterpillar's Americas Growth Through Innovation Meeting on September 20.  This meeting involved managers from North and South America.  He spoke on customer service best practices and the role innovation plays in delivering great customer service.

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"To Their Satisfaction" In Construction Today - 8/22/2011

An article written by Lynn Daniel is now available on the Construction Today website.  To access the article, click here

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Read Our Latest Success Strategies - 6/27/2011

Click here to read our latest Success Strategies

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Lynn Daniel Addresses Northeast Dealer Group - 6/12/2011

Lynn Daniel, President of The Daniel Group, addressed the 2011 meeting of the Northeaster Material Handling Dealer Group on June 16.  The meeting was in Montreal, Canada.  Lynn's topic was "Service, Customer Satisfaction and Marketing; They Go Together".  The group is made of up about 30 material handling equipment dealers in Canada and the United States. 

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The Daniel Group volunteers at Crisis Assistance Ministry and Second Harvest Food Bank. - 5/25/2011

On May 19, 2011, 15 employees of The Daniel Group volunteered at Crisis Assistance Ministry and Second Harvest Food Bank which are partner agencies of The United Way. 

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Morris South Implements ServiceConnect - 3/20/2011

ServiceConnect, The Daniel Group's transactional survey process will be implemented by Morris South. 

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Okuma North America Implements ServiceConnect - 3/20/2011

Okuma implements ServiceConnect within North American operations. 

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The Daniel Group Makes the Fast 50 - 12/11/2010

The Daniel Group ranked as the 17th fastest growing privately held company in the Charlotte Business Journal's annual Fast 50 program.

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Carolina Parenting Inc. Honors The Daniel Group - 8/31/2010

50 Top Family Friendly Companies List for 2010

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Success Strategies--Don't Forget to Sign Up - 11/12/2008

Sign up for our Success Strategies infoletter, a quarterly letter delivered electronically.

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Resources

Customer Loyalty Performance Assessment

Did you know that a typical business hears from only about 4% of dissatisfied customers. 96% just go away, and 91% never come back again. Poor customer service is more costly than most realize.  By regularly evaluating customer se ...

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Want to Improve Your Service?

Creating a positively memorable customer service experience is becoming more important for many business-to-business companies. Customers are demanding it. It makes good business sense as a customer who is satisfied with the service is far ...

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Testimonials


We feel strongly that The Daniel Group allows us to measure customer loyalty. They are very flexible and terrific to work with. They come across as genuinely interested in your business.

Richard Scott
Whayne Supply, Louisville, KY