Did you know that a typical business hears from only about 4% of dissatisfied customers. 96% just go away, and 91% never come back again. Poor customer service is more costly than most realize. By regularly evaluating customer se ...
You know your B2B company has to provide great customer service if you want clients to return. But the standard assumptions about customer service for a B2C company don’t always succeed in the B2B environment. Here are 6 realities of B2B customer service you must understand and act upon to beat your competition.Read News Story
You may have to convince the market that your customer service consulting could obtain measurable client feedback after a service or sale and would improve their customer service, as did Lynn Daniel, president of The Daniel Group Ltd. in Charlotte, N.C.Read News Story
The Daniel Group is proud to announce today that we have signed on as a new team sponsor of The Charlotte Hounds.Read News Story
The Daniel Group, which helps B2B companies measure, manage, and improve their customer service, has been named to the Inc. 5000.Read News Story
Daniel Group Makes Fast 50 for Second Year - 12/27/2011
The Daniel Group makes the list Charlotte's 50 fastest growing privately held companies.
Lynn Daniel Appears on Charlotte Talks - 9/26/2011
Lynn Daniel Appeared on Charlotte Talks, a radio talk show produced by WFAE, the NPR station for the Charlotte region. The topic was "What Happened To Customer Service?"
Lynn Daniel spoke to Caterpillar's Americas Growth Through Innovation Meeting on September 20. This meeting involved managers from North and South America. He spoke on customer service best practices and the role innovation plays in delivering great customer service.Read News Story
"To Their Satisfaction" In Construction Today - 8/22/2011
An article written by Lynn Daniel is now available on the Construction Today website. To access the article, click here.
Read Our Latest Success Strategies - 6/27/2011
Click here to read our latest Success Strategies.
Lynn Daniel Addresses Northeast Dealer Group - 6/12/2011
Lynn Daniel, President of The Daniel Group, addressed the 2011 meeting of the Northeaster Material Handling Dealer Group on June 16. The meeting was in Montreal, Canada. Lynn's topic was "Service, Customer Satisfaction and Marketing; They Go Together". The group is made of up about 30 material handling equipment dealers in Canada and the United States.
On May 19, 2011, 15 employees of The Daniel Group volunteered at Crisis Assistance Ministry and Second Harvest Food Bank which are partner agencies of The United Way.Read News Story
Morris South Implements ServiceConnect - 3/20/2011
ServiceConnect, The Daniel Group's transactional survey process will be implemented by Morris South.
Okuma North America Implements ServiceConnect - 3/20/2011
Okuma implements ServiceConnect within North American operations.
Carolina Parenting Inc. Honors The Daniel Group - 8/31/2010
50 Top Family Friendly Companies List for 2010Read News Story