Our Team
At The Daniel Group, we are experts in measuring, managing and improving the business-to-business customer experience. Highly satisfied and referring customers are the keys to our success and the success of our clients.
We focus on the unique needs of companies that operate in the B2B environment. We unlock the mystery of their customers' experience through actionable feedback and tools to increase their customer retention. We achieve the highest value for our clients, employees and shareholders through a balanced culture of fun, fairness, innovation and growth.
To help us stay in touch with you, sign up for our quarterly Success Strategies infoletter. It provides information you can put to use in your organization.
Meet The Management Team
Lynn is a national expert in B2B customer service. His background includes management consulting, corporate planning and new product management experience. Before starting The Daniel Group in 1989, he held management positions with Rexam Corporation as well as sales and sales management positions with Eli Lilly Company.
His work focuses on:
Kim brings more than ten years of experience with First Union Corporation (now Wells Fargo). Her background includes branch management, operations analysis, and project management. In addition to handling administrative duties for The Daniel Group, she conducts research for The Daniel Group clients. Kim has a Bachelor of Arts degree in Economics from the University of Richmond.
Iris' background includes project management, facilitation and training, employee relations, and diversity management. Iris worked as a Project Manager for Monsanto Company where she designed and managed capital projects for a multi-unit chemical plant. Iris is also an ordained minister. She received a Bachelor of Science degree in Electrical Engineering from The University of Alabama and a Masters of Divinity degree from Duke University.
As Director of Service Improvement, Iris' responsibilities include:
Wendy brings more than 18 years of experience with US Airways. Her background includes customer service operations and retail marketing. Prior to moving into the Research Manager role, she was a Research Team Leader with The Daniel Group. Wendy attended East Carolina University. As Research Manager, Wendy's responsibilities include:
Christina brings more than seven years of customer service experience in the travel, retail and insurance industries. She attended Lock Haven University and graduated from South Hills School of Business and Technology. As Research Team Leader, Christina's responsibilities include:
As Information Analyst, Jill is responsible for management and development of the information tools used to analyze client satisfaction data and provide research and recommendations for improving client service delivery. Jill has over 12 years of business process improvement and IT project management experience in a wide range of industries. Previously, director in supply chain integration with Coca-Cola Bottling Company Consolidated (CCBCC) and Swift Water Logistics, a consulting subsidiary of CCBCC. Prior to that, she was a manager and senior consultant with Arthur Andersen Business Consulting. She holds a B.S. in Finance and B.S. in Management Information Systems, both from Florida State University.
Lisa is responsible for managing special market and customer research projects, employee engagement studies and assisting in developing and delivering training through The Daniel Group’s TrainConnect program. Prior to joining The Daniel Group, Lisa served as Director of Housing and Judicial Affairs at the University of South Carolina - Aiken and Associate Director of Housing and Residence Life at Vanderbilt University. Lisa holds a M. S. in Adult and Technical Education and a B. S. in Medical Technology both from Marshall University.
To help us stay in touch with you, sign up for our quarterly Success Strategies infoletter. It provides information you can put to use in your organization.
Meet The Management Team
 | Lynn Daniel President (704)749-5018 |
Lynn is a national expert in B2B customer service. His background includes management consulting, corporate planning and new product management experience. Before starting The Daniel Group in 1989, he held management positions with Rexam Corporation as well as sales and sales management positions with Eli Lilly Company.
His work focuses on:
- Developing and implementing effective team-based approaches to strategic planning for companies and non-profit organizations,
- Conducting market research studies to help guide the profitable development and introduction of new products and services, and
- Looking for better ways to find and keep profitable customers.
 | Kim Hare Administrative Manager (704)749-5019 |
Kim brings more than ten years of experience with First Union Corporation (now Wells Fargo). Her background includes branch management, operations analysis, and project management. In addition to handling administrative duties for The Daniel Group, she conducts research for The Daniel Group clients. Kim has a Bachelor of Arts degree in Economics from the University of Richmond.
 | Iris Savage Director of Service Improvement (704)749-5021 |
Iris' background includes project management, facilitation and training, employee relations, and diversity management. Iris worked as a Project Manager for Monsanto Company where she designed and managed capital projects for a multi-unit chemical plant. Iris is also an ordained minister. She received a Bachelor of Science degree in Electrical Engineering from The University of Alabama and a Masters of Divinity degree from Duke University.
As Director of Service Improvement, Iris' responsibilities include:
- Researching the database of almost 70,000 interviews in LinkConnect to identify best practices we can share with our clients
- Working closely with clients on the reviews and other consulting services we provide to clients
 | Wendy McCreery Research Manager (704)248-9119 |
Wendy brings more than 18 years of experience with US Airways. Her background includes customer service operations and retail marketing. Prior to moving into the Research Manager role, she was a Research Team Leader with The Daniel Group. Wendy attended East Carolina University. As Research Manager, Wendy's responsibilities include:
- Management of research personnel which includes recruiting and staffing, training, evaluation, and scheduling
- Maintaining quality assurance for the telephone interviews conducted by research personnel
- Daily client support
 | Christina Jones Research Team Leader (704)248-9109 |
Christina brings more than seven years of customer service experience in the travel, retail and insurance industries. She attended Lock Haven University and graduated from South Hills School of Business and Technology. As Research Team Leader, Christina's responsibilities include:
- Management of research personnel to include recruiting and staffing, training, evaluation, and scheduling
- Maintaining quality assurance of interviews conducted by research personnel
- Daily client support
 | Jill Boyette Information Analyst (704)749-5022 |
As Information Analyst, Jill is responsible for management and development of the information tools used to analyze client satisfaction data and provide research and recommendations for improving client service delivery. Jill has over 12 years of business process improvement and IT project management experience in a wide range of industries. Previously, director in supply chain integration with Coca-Cola Bottling Company Consolidated (CCBCC) and Swift Water Logistics, a consulting subsidiary of CCBCC. Prior to that, she was a manager and senior consultant with Arthur Andersen Business Consulting. She holds a B.S. in Finance and B.S. in Management Information Systems, both from Florida State University.
 | Lisa Lyle Research Projects Specialist (704)749-5029 |
Lisa is responsible for managing special market and customer research projects, employee engagement studies and assisting in developing and delivering training through The Daniel Group’s TrainConnect program. Prior to joining The Daniel Group, Lisa served as Director of Housing and Judicial Affairs at the University of South Carolina - Aiken and Associate Director of Housing and Residence Life at Vanderbilt University. Lisa holds a M. S. in Adult and Technical Education and a B. S. in Medical Technology both from Marshall University.
 | Max Daniel Business Development Manager (704)248-9113 |
As Business Development Manager, Max is responsible developing future business at The Daniel Group. This involves marketing for all services, online and offline, as well as reaching out to potential clients. Prior to joining The Daniel Group, Max has volunteered as a ‘Canes Ambassador with the Carolina Hurricanes marketing department and has been an intern at BEC agency, in Raleigh as well interning with The Daniel Group for several years. He is a recent graduate of North Carolina State University with a BA in Communication and a minor in English.
ServiceConnect gives us the tools to provide a great experience for every customer. We’ve seen a lot of increased focus with LinkConnect [online tool]. Managers can go over surveys specific to their areas. We’re not just waiting for The Daniel Group to put together a report. With LinkConnect we have everything immediately available to us.
Jim Nelson
President
Warren Cat
Midland, TX
