The Daniel Group provides a range of strategy, research and service improvement products that can help your manufacturing company find new customers and better connect with existing ones. We bring expertise working with value-added distribution (e.g., material handling companies) and specialized manufacturing companies. We can help in several ways:
- Our Envisioned Strategic Planning process will help your team to get focused on the customers and markets that are critical to your company's success.
- Our Market Research Service provides a proven way to understand how you can improve the value you deliver for existing customers, determine lifetime customer value or perhaps uncover new market and customer opportunities.
- Our ServicePerformance® program provides a way to measure, manage and improve customer service. The information is real-time. With our proprietary online system, your managers and front-line employees have immediate access to customer feedback. This allows the voice of your customer to drive service improvements within your organization.
Contact us for more information about any of our services and how they can help your company improve customer retention.
