The Daniel Group provides strategy, research, and customer satisfaction services to business-to-business companies throughout North America. We have particular knowledge of and experience working with value-added distribution and service-based companies. Currently over fifty percent of the Caterpillar dealers in North America have implemented ServicePerformance® by The Daniel Group, a customer experience program designed to measure, manage and improve customer engagement and service.
Contact us to find out how The Daniel Group can help your company measure, manage and improve its customer satisfaction.
Caterpillar is a registered trademark of Caterpillar, Inc. ServicePerformance is a registered trademark of The Daniel Group.
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