Helping Companies Find and Connnect with Customers All Over the World

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Our mission is to build a lasting relationship with each client. To achieve this mission, we seek to make a difference for every client by delivering tangible value on each engagement. Over the years, we can point to clients with whom we have ongoing relationships.

The Daniel Group provides strategy, research, and customer satisfaction services to business-to-business companies throughout North America.  We have particular knowledge of and experience working with value-added distribution and service-based companies.  Currently, 50% of the Caterpillar dealers in North America have implemented ServicePerformance®, a customer experience program designed to measure, manage and improve customer engagement and service. 

Contact us to find out how The Daniel Group can help your company either find new customers or connect with your existing ones better.

Caterpillar is a registered trademark of Caterpillar, Inc.  ServicePerformance is a registered trademark of The Daniel Group. 

Is it time to rethink how you plan to identify new customers and better connect with existing customers? Consider:

  • Sales growth is slowing. It is not as easy to take customers away from your competitors.
  • Competition is poaching your customers – something they were not able to do in the past.
  • You are missing opportunities with existing customers.
  • Service delivery is not consistent across locations.