Overview
The Daniel Group provides strategy, research, and customer satisfaction services for business-to-business companies throughout North America. We have particular knowledge and experience working with value-added distribution and service-based companies.
Our mission is to build a lasting relationship with each client. We focus on what we know, the business-to-business environment.
As an example, over 75% percent of the Caterpillar dealers in North America have implemented our ServiceConnect transactional survey process. This proven process is helping them to measure, manage, and improve service and customer loyalty. We work with a wide variety of business-to-business companies to help managers develop effective strategic plans or identify new market opportunities.
Caterpillar is a registered trademark of Caterpillar, Inc.
“One thing that prompted us to implement The Daniel Group services was the fact that we could get real-time information. Cat dealers need to measure customer satisfaction but we found that the approach we had in place was not giving us timely information. What we needed to assess [about our customers] was what mattered to them when doing business with us. We also wanted to uncover other opportunities. You can only uncover these in real-time."
Richard Donnelly
Executive Vice President
Gregory Poole Equipment Co.
Raleigh, NC
