For most middle market companies, improving top-line sales is critical. The Daniel Group, a strategy, research, and training firm, provides services designed to deepen and strengthen connections with customers, increase sales and improve profits:

• Strategic Planning and Research
  Improving performance starts with a good plan! Our Market Research services provide indepth and actionable information so that you know where the best opportunities are. Our Envisioned Strategy Development process is a proven way to focus your organization on those profitable opportunities.
  
  
• Customer Development
  Having a good plan is the first step. But effective implementation translates the strategic plan into bottom line results. The Daniel Group's Customer Development services focus on uncovering opportunities with your customers before and after a sale.
  
  Our ServicePerformance (PDF) quality assurance program ensures that customers keep coming back. Our ServicePerformance program is a proven way to measure, manage and improve customer service. The program is in place at more than 30% of the Caterpillar dealers in North America.
  
  

Our thorough, action-focused approach sets The Daniel Group apart from other firms. We measure our success by the bottom line results our clients see. Go to our Services page to see more.

To find out more about our services and how they can help you connect with your customers to boost sales and profitability, call us at (704) 367-4242, toll-free at (877) 967-4242 or contact us by email.

Please note our change of address. Effective April 1, 2008, our office address is now 400 Clarice Ave., Suite 200, Charlotte, NC 28204. Phone numbers and email addresses remain the same.