The Daniel GroupCall Now (877) 367-4242 or (704) 367-4242
ServicePerformance Market Research Strategy Industries Served Clients Resources About The Daniel Group Contact Us

  Measure. Manage. Improve.
  View our video.

Construction

Overview | Healthcare | Specialty | Transportation | Construction | Manufacturing | Tech

Managing the service experience in the construction industry is complicated by varied project length and sub-contractor relationships.  Measuring the engagement level of all partners in the commercial construction process is critical to ensure consistent service quality and profitability for each project.


In an industry hit hard by the recent economic downturn, client retention is more important than ever.  ServicePerformance by The Daniel Group is a proven program in the commercial construction industry.  By measuring and managing the engagement of all partners at each stage of a project, our clients are able to ensure profitability targets are met and core organizational values are upheld.  

In commercial construction, longer project timelines and profitability goals require high levels of employee and sub-contractor engagement throughout a building project. ServicePerformance by The Daniel Group allows you to measure, manage and improve those engagement levels through mulitple construction phases.

Contact us for more information about our ServicePerformance program for the construction industry. 

Is it time to rethink how you plan to identify new customers and better connect with existing customers? Consider:

  • Sales growth is slowing. It is not as easy to take customers away from your competitors.
  • Competition is poaching your customers – something they were not able to do in the past.
  • You are missing opportunities with existing customers.
  • Service delivery is not consistent across locations.