One thing that prompted us to implement ServicePerformance was the fact that we could get real-time information. Cat dealers need to measure customer satisfaction but we found that the approach we had in place was not giving us timely information. What we needed to assess [about our customers] was what mattered to them when doing business with us. We also wanted to uncover other opportunities. You can only uncover these in real-time.
Richard D; Raleigh, North Carolina
We feel strongly that ServicePerformance allows us to measure customer loyalty. The Daniel Group is very flexible and are terrific to work with. They come across as genuinely interested in your business.
Richard S; Louisville, Kentucky
ServicePerformance has led to a shift in the company culture. Executives are realizing that if we put the focus in customer service experience, it will lead to profitability. ServicePerformance is well worth the investment.
Jim N; Midland, Texas
It is nice to see success for The Daniel Group because they have built an organization around its core values and beliefs. Interestingly enough, my first exposure to these attributes was from The Daniel Group’s clients and what they had to say about the company. I would not have shared this with Lynn Daniel up front, but I was already sold on using The Daniel Group services before I met with him.
Jim S; Phoenix, Arizona