ServiceConnect


Communication is valuable - especially when it comes from your customers. Opportunities to measurably increase overall customer value arise when customers communicate their opinion. ServiceConnect allows you and your employees to get accurate insight into the quality service delivery.

ServiceConnect is a transactional survey process. It is a phone interview process as we have found this to be the most effective way to get information from business-to-business customers. LinkConnect, our online proprietary system provides real-time feedback and a platform from which to get performance information for the company, a division, or a location. ServiceConnect allows you to:
  • Identify ways to enhance value for your customers
  • Have ongoing, real-time accountability for service delivery
  • Uncover service execution issues so they can be corrected
  • Provide your company with a marketing advantage. Customers like to know that their supplier is listening and taking action.
The Daniel Group provides proven ways to improve customer retention and loyalty. More than 75% of the Caterpillar dealers in North America are using our systematic processes to measure, manage and improve their customer service.

Contact us today and request a brochure or arrange an online demonstration. Find out how this proven program can help you measure, manage and improve customer service. Click here to see a short video on ServiceConnect.