Our Team

At The Daniel Group, we are experts in measuring, managing and improving the business-to-business customer experience. Highly satisfied and referring customers are the keys to our success and the success of our clients. We focus on the unique needs of companies that operate in the B2B environment. We unlock the mystery of their customers' experience through actionable feedback and tools to increase their customer retention. We achieve the highest value for our clients, employees and shareholders through a balanced culture of fun, fairness, innovation and growth.

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Meet The Management Team

Lynn Daniel President (704)749-5018

Lynn is a national expert in B2B customer service. His background includes management consulting, corporate planning and new product management experience. Before starting The Daniel Group in 1989, he held management positions with Rexam Corporation as well as sales and sales management positions with Eli Lilly Company.

His work focuses on:

• Developing and implementing effective team-based approaches to strategic planning for companies and non-profit organizations,
• Conducting market research studies to help guide the profitable development and introduction of new products and services, and
• Looking for better ways to find and keep profitable customers.

Lynn has written articles that have appeared in Long Range Planning, The Journal of Business Strategy, and The Business Journal. He has been quoted in the New York Times, Business NC, CBS MarketWatch, and INC, among others. He is past president of the board of trustees of the North Carolina State University Alumni Association and currently serves on the boards of WFAE, the National Public Radio station in Charlotte and the University Foundation of NC State University. His education includes a BA from North Carolina State University (With Honors) and an MBA from the University of Virginia. His email address is lynndaniel@thedanielgroup.com.

Kim Hare Administrative Manager (704)749-5019

Kim brings more than ten years of experience with First Union Corporation (now Wells Fargo). Her background includes branch management, operations analysis, and project management. In addition to handling administrative duties for The Daniel Group, she conducts research for The Daniel Group clients. Kim has a Bachelor of Arts degree in Economics from the University of Richmond.

Iris Savage Director of Service Improvement (704)749-5021

Iris' background includes project management, facilitation and training, employee relations, and diversity management. Iris worked as a Project Manager for Monsanto Company where she designed and managed capital projects for a multi-unit chemical plant. Iris is also an ordained minister. She received a Bachelor of Science degree in Electrical Engineering from The University of Alabama and a Masters of Divinity degree from Duke University.

As Director of Service Improvement, Iris' responsibilities include:

• Researching the database of almost 70,000 interviews in LinkConnect to identify best practices we can share with our clients
• Working closely with clients on the reviews and other consulting services we provide to clients

Wendy McCreery Research Manager (704)248-9119

Wendy brings more than 18 years of experience with US Airways. Her background includes customer service operations and retail marketing. Prior to moving into the Research Manager role, she was a Research Team Leader with The Daniel Group. Wendy attended East Carolina University. As Research Manager, Wendy's responsibilities include:

• Management of research personnel which includes recruiting and staffing, training, evaluation, and scheduling
• Maintaining quality assurance for the telephone interviews conducted by research personnel
• Daily client support

Christina Jones Research Team Leader (704)248-9109

Christina brings more than seven years of customer service experience in the travel, retail and insurance industries. She attended Lock Haven University and graduated from South Hills School of Business and Technology. As Research Team Leader, Christina's responsibilities include:

• Management of research personnel to include recruiting and staffing, training, evaluation, and scheduling
• Maintaining quality assurance of interviews conducted by research personnel
• Daily client support

Jill Boyette Information Analyst (704)749-5022

As Information Analyst, Jill is responsible for management and development of the information tools used to analyze client satisfaction data and provide research and recommendations for improving client service delivery. Jill has over 12 years of business process improvement and IT project management experience in a wide range of industries. Previously, director in supply chain integration with Coca-Cola Bottling Company Consolidated (CCBCC) and Swift Water Logistics, a consulting subsidiary of CCBCC. Prior to that, she was a manager and senior consultant with Arthur Andersen Business Consulting. She holds a B.S. in Finance and B.S. in Management Information Systems, both from Florida State University.