News Archive
Okuma North America Implements ServiceConnect
3/20/2011 8:31:09 AM
Okuma North America will
implement The Daniel Group's ServiceConnect transactional survey
process. Okuma is a manufacturer of sophisticated metal machine tools
to companies throughout the world.
The Daniel Group's ServiceConnect process is currently in use at 75% of
the Caterpillar dealers in North America and a variety of other
companies. It is a proven way to measure, manage, and improve customer
service. For more information, contact Lynn Daniel at (704)749-5018.
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Insights and Ideas to Us
We feel strongly that The Daniel Group allows us to measure customer loyalty. They are very flexible and terrific to work with. They come across as genuinely interested in your business.
Success Strategies
Insights and Ideas to Us
We feel strongly that The Daniel Group allows us to measure customer loyalty. They are very flexible and terrific to work with. They come across as genuinely interested in your business.
Richard Scott
Whayne Supply, Louisville, KY
