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Morris South, a division of the Morris Group, will
implement The Daniel Group's ServiceConnect transactional survey
process. Okuma is a manufacturer of sophisticated metal machine tools
to companies throughout the world.
The Daniel Group's ServiceConnect process is currently in use at 75% of the Caterpillar dealers in North America and a variety of other companies. It is a proven way to measure, manage, and improve customer service. For more information, contact Lynn Daniel at (704)749-5018.