We enhance value for your customers.learn more about ServiceConnect
and deep insight into current markets, creating growth opportunitiesRead more about MarketConnect
the customer management skills of your personnel.Read more about TrainConnect
We help business-to- business companies create more loyal customers with three important steps.
Gather valuable voice of the customer feedback, which provides insights and ideas for customer service improvement.
Help clients manage the employee/customer engagement process to ultimately improve service and create more loyal customers and employees.
Ultimately, create a customer service experience that produces positive word-of-mouth, a powerful marketing tool in today's competitive world.
Did you know that a typical business hears from only about 4% of dissatisfied customers. 96% just go away, and 91% never come back again. Poor customer service is more costly than most...Read More
Social Media: What’s the Big Deal?I could’ve sworn I just heard a collective groan from some of our more consistent readers because we’ve written about this previously and you have probably heard it...Read More
It's easy to lump sales and marketing together. After all, they're both concerned with closely related parts of the business: getting and keeping customers.In this free white paper, "Sales and Market...Read More