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Latest White Paper Released by The Daniel Group

"Five Secrets to Great Customer Service for Your Industrial Company"


Check Out New Video on ServicePerformance
Learn more about our ServicePerformance program.  See more......
ServicePerformance® client, Balfour Beatty, awarded four Customer Service Awards from PHMA!

The Daniel Group Serves Second Harvest Food Bank for CMS Backpack Program
Several employees of The Daniel Group packed over 500 backpacks at Second Harvest Food Bank.
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We provide innovative strategy, research, and customer retention services to business-to-business companies.


Measure, manage and improve customer service with ServicePerformance® by The Daniel Group.

Develop strategic business plans and put your strategy into action with our Envisioned Strategy Development Process.


Better understand customer behavior with our customized market research services. 


Look further to see how we can help your company measure, manage, and improve service and improve the retention of your company's most valuable asset--your customers.   



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