Did you know that a typical business hears from only about 4% of dissatisfied customers. 96% just go away, and 91% never come back again. Poor customer service is more costly than most realize.
By regularly evaluating customer se ...
Social Media: What’s the Big Deal?I could’ve sworn I just heard a collective groan from some of our more consistent readers because we’ve written about this previously and you have probably heard it all before from some young person around the offic ...
Our mission is simple--to help business-to-business companies create more loyal customers. We help them to:
Gather valuable voice of the customer feedback, which provides insights and ideas for customer service improvement and ways to improve customer loyalty strategies
Help clients manage the employee/customer engagement process to ultimately improve service and create more loyal customers and employees
Ultimately, create a customer service experience that produces positive word-of-mouth, a powerful marketing tool in today's competitive world
To find out more, we invite you to visit more of our website. Check out our innovative ServiceConnect customer service improvement process. If you want to know more or arrange a demonstration, click here.
Two stories caught my interest this week. Both stories deal with customer service situations from different angles but with both lessons can be learned and actions applauded or condemned. First, the story of a customer who thought it would be ok...
You know your B2B company has to provide great customer service if you want clients to return. But the standard assumptions about customer service for a B2C company don’t always succeed in the B2B environment. Here are 6 realities of B2B customer service you must understand and act upon to beat your competition.